FAQs
Can I cancel my order?
Yes, cancellations are accepted if requested within 24 hours of placing your order.
Do you accept returns?
No, we do not accept returns as each order is custom-made to your specifications. Please review your order carefully before placing it.
What material is used for your products?
Our products are made from high-quality aluminum, ensuring durability, a premium finish, and vibrant visuals.
How do I clean my PixelPlate product?
Simply wipe it with a wet cloth or spray a glass cleaner and wipe. Your metal print will look as shiny as new!
How long does it take to ship my order?
Production begins 24 hours after order confirmation and is
completed within two days. Your order will be shipped promptly, and you can
expect delivery within 5 to 7 days.
Are mounting tools included with my order?
Yes, each order includes a pair of magnets and a wall protection sticker for easy and secure installation.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact us with proof (photos of the damage). We will review and verify the issue, and if it’s genuine, we will provide a refund.